Frequently Asked Questions (FAQs)

There are no silly questions when it comes to working with people. We've asked questions all of our lives and feel it is one of the ways we've gotten here! Here are a few of the basics. But let us know if you have any other questions!

1. How long does it usually take to build a website?
   The entire process takes 4 to 6 weeks for 5 to 10 pages, but can actually take less if you are well-prepared. You need to have your logo in an electronic format (.eps is preferred but not required), images ready for the web and text written and ready to send to the designer (we can provide a copywriter with all our custom designs if you need help). Also, be prepared to give us your time within the next 4 to 6 weeks so you are available to review designs and make changes as needed within a reasonable amount of time. We like to work with our clients as a team to get the best product out there. This will really help the process move along quickly.
3. Do you have images we can use if we don't have any?
   Yes, we can provide stock photos from a number of sources to help your site tell "your story" in a visual way. After all, that is what the Internet is all about. The more appealing the pictures, the better the website.
5. Will I have a say in the design itself?
   Many creative marketing projects get underway without a clear sense of expectations between a company's marketing and organizational leadership, and the creative folks (whether in-house or freelance) delivering it. The result? An extended and expensive creative development process with many revisions – not to mention chewed-up nails, bruised egos and depleted momentum. We start each project by having our clients fill out a Creative Brief which gives us a direction to go in and we involve the client in every step of the process. The more input the customer has, the better the project will be and the clearer our direction.
7. Can I use my own web hosting?
   Absolutely! If you don't have hosting set-up, we can do this for you. Our rates are $35 per month for hosting with no maintenance or changes each month or $45 per month which includes 30 minutes of changes each month. We also include emails for you to use using your own private domain.
9. Do you own the site when it's done?
   No. We turn over the copyright and all rights to images to you once you've made your final payment. You can take the site and host it wherever you please.
11. Can I update my own site?
    If you wish to be able to edit your site from the web using no software, we can absolutely set it up to allow you to do just that. We'll create the editing area online when the site is complete and you can manage your own site very easily using a web browser from anywhere in the world.
    
    For those who are time-challenged, we offer 30 minutes of changes/maintenance at no charge each month with our $45 per month hosting plan. We can also set up a self-editing program which is online-based. This means you don't have to have any special software and you can use any computer connected to the Internet in the world!
13. Can I get a copy of the site when its completed?
    Believe it or not, this is the one question people NEVER ask and should! You should ALWAYS get 2 copies of your website from your web designer--one to keep in a safe place and one for to keep near your computer or on a local network. Always, always protect your website and your business!

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